Clarification Regarding Terms and Conditions. Review on Planetspark

Ticket #246111 - Regarding Terms and Conditions and Request for cancellation is not being addressed on student’s portal.

Miscommunication Regarding the Terms and Conditions: During the onboarding process with Ms. Sukanya, the specific terms of non-cancellation after five classes were not communicated to us. In fact, there was no detailed briefing of these terms. This is contrary to what you have mentioned in your recent email. If this policy was a crucial part of your enrollment process, it should have been clearly explained upfront to ensure that we were fully aware of the commitment we were making.

Cancellation Assurances: Ms. Sukanya specifically mentioned that we could cancel the enrollment at any point if we were not satisfied with the coaching services provided. This directly contradicts your current stance of non-cancellation after a few classes. We proceeded with the enrollment based on this assurance, and it is critical that Planetspark honors the commitments made by its representatives.(Note: She is not taking our calls as of now.+91797877xxxx).

Request for Cancellation and Next Steps: Given the above, we formally request that Planetspark reviews our case and considers the cancellation of the enrollment as communicated to us by your executive. To address this matter efficiently, we recommend a joint online meeting with Ms. Sukanya and Mr. Kapil Kumar to clarify the discrepancies and reach a fair resolution.

If no refund or amicable solution is provided, we may have no choice but to explore other options, including taking the legal route and addressing this issue on social media to ensure transparency and consumer awareness.