Unprofessional & Cheater people. Review on Pikkol

Even 1 star is more than enough for the services they are providing. They had broke my water purifier cabinet during shifting for which I am unable to install the purifier on the wall. I have taken the damage cover insurance as well where at the time opting the insurance it was committed to me that in case of any damage either they will repair/replace the product or they will compensate for the equivalent cost. But now their attitude is completely changed at the time of fixing the issue. They are neither providing the service for the same nor the amount for the damage cause by them. They are completely fooling and looting the customers by making false promises and all.

Here below is the complete story:

With reference to Booking Number: BLL212574, we have shifted our house on 30-Nov-2019 through Pikkol. I have taken the Damage cover insurance from them in which any damage is happen during the move then the replacement or repairing or the equivalent amount has to be paid to me to fix that cause. During the move they have broke my water purifier cabinet due to which I am unable to install the purifier on the wall, and the cost of the cabinet is Rs.1500 and been confirmed with the vendor. I have communicated the same to the team but now they are refusing to do any repairing and all. They are just insisting me to take only Rs.500 which I never agreed as this was not committed during I was opting the insurance.

Apart from that I had not received any call from them regarding the same, they are only communicating through mail only. At last I have called to their customer care and the executive named Anita was very rude during the conversation and she told we can't pay more than Rs.500 which is been confirmed by their claim team. She is not ready to listen to any of my points regarding the insurance and their fault.

Below is the mail which I received from them:

Dear Tuhin,

Greetings from Pikkol!

As discussed, please be informed that our claims department has approved 500/- refund as a final revision towards the damage incurred as a goodwill gesture. Kindly acknowledge the receipt of the same by replying to the same email to proceed further.

Hope you understand we can not step in further on this issue.

Warm regards,

Pikkol Customer Delight Team

Call us: 08047094005

Please don't book through Pikkol if you don't want to get your valuable things damage, as the service provided by them is very pathetic and unreliable. They will show you their true colours at the time any insurance claim by the customers. Very impolite and unprofessional staffs.