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MouthShut Score

42%
1.83 

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Phoenix United States of America
Beware international customers
Jun 28, 2016 10:13 AM 2908 Views

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I ordered a lehenga online and was told it would be shipped within 4 weeks.


I waited 4 weeks and did not receive an update. I emailed customer service who initially responded to my email and said it will be shipped in a week.


I emailed back again after 7 days and was told the same. By this time I was beginning to get wary and I emailed again and asked to be provided an estimated date of shipping instead of " will be next week". I did not get a response.


I called their customer service who pretended not to hear me and hung up. The same happened on 3 consecutive days and they stopped responding to my emails. I am now registering a complaint with my credit card company and also with online fraud department here in US. I hope no one else is put through this. I cannot believe they call themselves a reputable shopping site for designer wear and have such poor customer service or are really outright fraudulent.


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