Purchased a cooking range from pepperfry. Paid for it. Expected it to be delivered on time. After it wasn't delivered on time, expected someone from pepperfry to contact me. All the above were my fault, I actually believed the lies that pepperfry was peddling.
One week later(After the expected date of delivery, which itself was 8 days after the date of purchase) and at least 10 written complaints, 6 very long phone calls including hours of listening to hold music from both, pepperfry and the delivery agent delivery, I finally got a call back from pepperfry today to say that they had no information and basically don't have a clue. This was Riddhi Bhansali who is allegedly the CEO of pepperfry.
So just to recap, this is their shameless modus operandi:
Make false promises about the delivery schedule and take the customers money.
When the product is not delivered, create a system so that every complaint is answered by'give us 48 hrs to respond to your complaint.'
After 48 hrs, do not respond, just hope the person gives up. His money is now our money anyway(in excess of Rs 20, 000)
Now the customer will try phoning to complain. Ensure that the helpline always has at least a'more than twenty minutes' waiting period. Hope the customer gives up. His money is now our money anyway.
If by the slimmest chance you speak to the customer after he's waited on hold for an eternity, do not commit to anything, just say someone will call you back in 24 hrs.
Do not call back in 24, 48, 72, or 96 hrs.
Now the customer can escalate the problem. give him some false hope that something will actually be done. As usual, buy yourself at least another 48 hrs to respond. And then don't respond. His money is our money, remember.
Now give him the chance to escalate the matter to the CEO. You guessed it, buy yourself another 48 hrs. His money is still our money, remember.
Finally, arrange to call back. This should be around one week after the initial complaint. Then say'Sorry, I don't know the details of your complaint, even though you've made SO many, but I will look into it. Basically, do not under any circumstances provide any information whatsoever. At some point, this customer will just get tired of it and give up. His money is now our money after all.
The sad part is people have already written similar reviews about their horror stories as far back as 2014. And all the names are familiar to the ones I'm hearing now while dealing with them. So it's a case of the same people doing the same thing in a different time and no one is the wiser. Thanks for nothing pepperfry, have some shame! Like the old saying goes, you can fool some of the people some of the time, but you can't fool all of the people all the time(despite how hard you try to)
Needless to say, I'm done with shopping with pepperfry. I can only warn family and friends of their deceitful ways, maybe even a random netizen if they take the time to read this review.
Giving the product a one-star rating even though I have not yet received it since a rating is compulsory.
