Mar 05, 2018 11:03 AM
48154 Views
(Updated Mar 05, 2018 01:35 PM)
Pepperfry is the WORST online store I have ever purchased from. I bought an expensive TV unit from them and asked for installation a couple of weeks after the delivery since my house was under renovation.
When the Pepperfry carpenter came for assembly, he found that 3 panels were damaged. When I called up Pepperfry, they told me that it has been more than a week since delivery so they would not be able to accept the return. I WAS NOT TOLD ABOUT THIS AT THE TIME OF DELIVERY. They sold me a damaged product and refused to accept a return. Customer care also does NOT know how to talk politely. They must have been recruited from some village and paid low wages because they do not understand the concept of customer service.
I had no choice but to go ahead and ask the carpenter to assemble the product even though 3 panels were damaged because I had paid a large amount. The carpenter(Mukesh Thakur) was not able to complete the assembly on Saturday because my apartment does not allow workers beyond 6 PM. He had promised me on the phone that he would reach my house at 3 PM but finally showed up at 5:30 PM. Horrible!
He informed me that he would come on Monday morning and complete the installation. I asked him FOUR times for confirmation and told him that I would be applying for leave from work on Monday just for this and he assured me that he would come on Monday. I again called him on Sunday evening to confirm and he assured me that he would come in the morning.
Monday morning he does not show up. When I called him, he told me that he is in some other place and I have to call customer care. He did not even bother calling me. He is cheap, unprofessional and rude. Then he gave me another number to call but that person never answered the call. Thereafter, Mukesh Thakur kept canceling my calls. These guys should be fired from their job.
When I called up customer care, they were not even bothered. They just told that they would take another request and there was nothing else they could do. When I explained how I was harassed by this man Mukesh Thakur, they were not even bothered. The customer care representative then started raising his voice telling me not to complain and then started shouting at me, telling me that I should not complain and that I should just wait.
I really hope this company Pepperfry shuts down. They sold me a damaged product, refused to take it back, their carpenter was cheap and unprofessional and rude, their customer care is rude and horrible and not bothered. I wasted a day of leave because of these people. I really want to go to the consumer court and file a case against Pepperfry.
DO NOT BUY FROM PEPPERFRY. You will be harassed and tortured by their customer care and their carpenters. I'm praying to God that their company shuts down because this kind of pathetic service is not acceptable.
I had a much better experience with UrbanLadder, they are professional and customer oriented. Pepperfry is like a local roadside shop with cheap products, cheap people and has no idea how to talk to customers.
BEWARE OF PEPPERFRY.
