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MouthShut Score

93%
4.50 

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Oliva Anna Nagar Chennai.
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Nov 24, 2023 06:16 PM 311 Views
(Updated Nov 24, 2023 06:16 PM)

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SREYAS HOLISTIC REMEDIES PRIVATE LIMITED Cares

SREYAS HOLISTIC REMEDIES PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

It baffles me how it’s the onus of the customer to have to raise complaints to ensure they get the quality of service.


Firstly the therapist was actually using her phone while doing the Laser Hair Removal. I couldn’t even believe it first and having checked with the manager I found out that it was against the protocol for the therapist to even bring phones inside.


I can’t believe that they would play with the skin of a client by using the phone while performing the procedure.


And the privacy of the client isn’t respected. Constantly the other therapists keep coming in and out when the client is in their gown. Recently the doctor held the door open while I was in my gown when she had come to give the therapist the frequency of the heat etc.


And she told the therapist off for coming in! The doctor shouldn’t have held the door open in the first place when a client is in their gown!


I had actually narrowed in on Oliva after doing my due diligence but at the end of the day this experience really made me wonder if it was worth all the money spent.


Brand Response

Our brand has a customer-first policy, and we strive to win your appreciation on all fronts by assuring an excellent in-clinic experience. Kindly allow us some time to discuss your feedback with our medical expert to ensure you enjoy a comfortable experience and we promise to revert at the earliest. Alternatively, you can share your feedback/complaint with us at ? 9205-691-692.
Regards
Team Oliva

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By: OlivaClinic | Nov 27, 2023  06:20 PM imageComments 1

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