No!
After one and half months of payment, we got the delivery. That's ok
The very second day we realised that the brake was making screeching sound. We called the sales person and he said, this is a common problem and it will be alright after wear and tear. We trusted his words.
It was so annoying and audible that people looked at me when I used brakes on roads. We decided to keep it at service station.
We did not get appointment as it was always full. So we reached the service station and requested them to give us appointment. They suggested us to book appointment immediately when the slot opens in the morning. By the way, I reached at service station in the morning at 10:30 and still it was not open.
Well, somehow we got the appointment between 1 to 4 after 3 days. We dropped the scooter and asked them for receipt or some paper to contact them. They said you will get call by end of the day. We did not recieve any call and waited till next day.
In the evening, I called customer care and realised that there are untrained, unprofessional people sitting there who can not understand the problem. The guy tried to speak English when I politely gave him hint that I can understand Hindi.
Anyway, my problem was not solved or understood. I directly reach the customer centre only to know that STAFF WAS NOT TRAINED TO SOLVE THE PROBLEM YET. And when I was asked why they did not call me and kept the scooter for two days! They told me that "Oh we have so many complaints and scooters to repair, that we don't get time to call!" When I told them that they don't know how to talk to customers, they said none of them were given ANY TRAINING.
MY PROBLEM IS STILL NOT SOLVED AFTER MORE THAN ONE MONTH OF POSSESSION OF THE VEHICLE.
I'm so disappointed in their services and their customer centricity!
What's your object Ola? To sell vehicle n get rid of them?
We buy this vehicle for our kids and they have to face these issues. By the way, this is not the only issue. The scooter abruptly stops while driving. The backlight was broken when we recieved it.
I have never written any review for any product till today. But it feels cheated to buy a product of 1.25 lac and not getting services and quality product.
