Apr 29, 2018 10:54 AM
36593 Views
I would like to draw your attention to my ordeal with O general inverter AC from the beginning.O general AC’s are the costliest available in the market and out of those the inverter models top the costs. I am sending you a pointwise description here. A screen clipping/photo of every step is provided:
1.On 06-04-2018, I sent an email to eta(your office) and enquired about the inverter AC’s, its dealers etc.
2.After four days, on 10-04-2018, I received a mail from your end. Then I searched for dealers in my area of east delhi.
3.On 10-04-2016, I bought Two inverter AC’s from Vijay Sales, Swasthya Vihar, East Delhi.Thereafter, I rang the eta general phone to get them installed by their authorized installers.
4.On 17-04-2016, It was installed with blunders by Royal Home Care, Dilshad colony authorized by General Ac’s and verified by O general phone call. They didn’t know how to install.T he whole description of the faulty and blunder installation was reported to you on mail by me on 22-04-2016. I was told by Vijay sales that a phone call will come for installation which actually came from Royal Home Care, the Dilshad colony. Two installation men came on this Sunday(17.4.16) and installed the ac's. I had a doubt on the process followed in the installation as the technicians were seemingly novice(learners).
THEY HAD PUT THE LIQUID(HOT) AND COLD COPPER TUBE IN THE SAME INSULATION FOAM PIPE. THEY DIDNT HAVE A FLARE TOOL AND FLARED THE COPPER TUBES BY A PLIER. THEY LEFT 2 FEET OF COPPER TUBE UNCOVERED. THEY DIDNT VACUUM THE COPPER PIPE. THEY DIDNT EVEN COVER THE ELECTRICAL BOX COVER. I AM SENDING PHOTOGRAPHS OF ALL THE ABOVE STATEMENTS MADE BY MEIF SUCH ARE THE STANDARDS OF INSTALLATION, I AM VERY SORRY THAT THEY ARE THE WORST AFTER PAYING RS 16, 300. The whole photos are in the 22-04-2016 mail.
5.Then after my complaint and my visit to Okhla, two persons were sent to correct the installation and did it again. These fellows told me that one AC is cooling lesser(the one I am complaining now too) So gas was filled and they left. This AC worked for 1 months and then again started troubling again. When I went to Royal home care, I came to know that the authorized General dealer was closed forever.
6.Then I emailed on 27-06-2016 and told everything on mail. After too much pursuance and a visit to Okhla office again, another dealer persons came and filled the gas in the faulty AC.
7.The same AC has been troubling since then and now it has stopped functioning at all. It is a defective piece supplied by your so-called esteemed world-class organization. It was beyond my budget to buy such a costly AC but I thought that it is such a big company, so I bought them. The other AC is working fine, but this AC is not since its installation. These AC’s are used for 4-5 months in a year so the life is almost nothing compared to its cost.
SO NEVER BUY O GENERAL(FUJITSU) AC's; see photos to view how defective ac's are supplied and distributed to customers
