Terrible Quality and Appalling Customer Service. Review on Nobero

Seriously Disappointing Experience with Nobero - Terrible Quality and Appalling Customer Service

I am compelled to share my extremely frustrating experience with Nobero, a brand that I initially supported due to its enticing promises of prompt delivery and hassle-free returns. As an Indian startup, I felt it was my duty to back them. However, after multiple purchases—dozens of t-shirts and sweatshirts—I am alarmed to conclude that Nobero’s products are alarmingly substandard, with a staggering 40% being unacceptable quality.

My patience was tested beyond measure when I received a t-shirt with holes, followed by three more occasions of misprinted and misaligned t-shirts. I overlooked these issues at first, thinking it was worthwhile to support local creators. But my most recent experience with a pair of Classic Straight Fit Joggers(Order N1534263) has completely shattered that belief.

Not only were the joggers unacceptable, I found myself facing a ridiculous and inconvenient policy when I tried to return them. I received an email instructing me to self-ship the product back. Living far from the nearest post office, I explained to customer service agent Sophiya that the cost and hassle of traveling there were prohibitively expensive—not to mention the time lost.

Despite my reasonable requests for assistance, Sophiya was utterly unhelpful. She monotonously repeated, “Self shipping is the best choice. Please go ahead and ship it yourself.” This inflexible stance is not just unacceptable; it starkly contradicts Nobero’s claims of prioritizing customer satisfaction. Expecting a customer to self-ship a defective item is downright outrageous!

Additionally, while Nobero claims to refund self-shipping charges, this utterly ignores the real costs: the inconvenience, the fuel, and the countless hours wasted traveling and standing in long post office queues. They insisted on using speed post, and anyone familiar with Indian post offices knows how sluggish and frustrating that process can be! Is this really why we opt for online shopping in the first place? If I had that much spare time, I would prefer to visit a physical mall where I could inspect items directly.

The utter lack of empathy from Sophiya and the Nobero team was astonishing. Their indifference to the challenges customers face is unacceptable. This experience has left me feeling not only betrayed but insulted by the poor treatment I received. I once recommended Nobero to friends and family, but this incident has irrevocably altered my perception of the brand.

In conclusion, my experience with Nobero has been nothing short of catastrophic. The poor quality of their products, combined with their appalling customer service and complete lack of empathy, has made me reconsider any future purchases. I strongly urge potential customers to Think twice before ordering from Nobero. Their grandiose promises of hassle-free returns and quality products simply do not align with the harsh reality of your experience.

Do yourself a favor—avoid Nobero and look elsewhere for the quality and service you deserve. This is a warning to both customers and Nobero: change is needed now, before more loyal customers are lost.