I am writing to express my concerns regarding Myntra's return and exchange policy, which I believe is misleading and unfair to customers.
It has come to my attention that while certain pin codes are initially marked as serviceable for the delivery of products, they become ineligible for returns or exchanges after the product has been delivered. This practice not only confuses customers but also leaves many, including myself, in a difficult position when faced with defective or incorrect items.
Numerous consumers are experiencing challenges when attempting to return or exchange products due to this policy. It raises questions about Myntra's commitment to customer satisfaction and ethical business practices.
I kindly urge you to reconsider this policy and take necessary actions to ensure that all serviceable pin codes remain eligible for returns and exchanges post-delivery. A transparent and fair policy will significantly enhance customer trust and loyalty.
Thank you for your attention to this matter. I look forward to your prompt response.
