Lament my buy of Murphy Richard Cruiser Steam Iron from M/s Lightco, Karol Bagh, New Delhi vide Bill No. 3834 dated 9.2.2010. On second Dec.10 I held up a dissension vide ref 50L and your expert went to and couldn't ready to repair spillage of water even in two visits and inspite of my unsuitable comments no criticism checked by your administration bosses and nothing pivoted. On checking your client care on fifteenth Dec.2010, I was encouraged to stopped my crisp objection and new dissension No. 480L is given to me and guaranteed somebody visit that day however no one turns up, then I addressed your delegates Jay on sixteenth to eighteenth of Dec.10 on every time I was guaranteed that one of senior specialist will visit yet no one turned up till date and ultimately I have with no other contrasting option to store my steam Iron to the retailer from whom I have bought the iron i.e. M/s Lightco, Karol Bagh who guaranteed me to complete work by Tuesday i.e. 28th Dec. 2010. I enquired on 29th about the item and who answered the iron is with the organization and will advise as and when it comes. I ask for you to generously orchestrate substitution of the iron at the most punctual and educate your staff reasonably. Indeed, even my past criticism on organization's site is unanswered which is exceedingly lamentable. The picture of Murphy Richard is on stake on the off chance that you bargain this way. Deepak Oberoi #9810146809 30.12.2010