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MouthShut Score

68%
3.16 

Customer Service:

Staff Courtesy:

6, Govardhan Apartment, 2nd Floor, Tangaria Corner, Dwarka, Nashik 422011, MH

+91-9370858680

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Bangalooru / Bangalore India
CEO needs a class in Customer Service
May 02, 2016 07:40 PM 5775 Views

Customer Service:

Staff Courtesy:

Dear Friends, Family & even Enemies if I do have any please take a serious note of the following. I recently moved home and I opted to use MM LOGISTICS to make this happen and what a nightmare I was in for only came to me at the end of this move. So the CEO of this company comes home, does a recce of all the stuff that needs to be packed/transported, closer to the date I call to confirm details and I get a msg all set to go.


A day prior he sends another msg stating confirmed at Rs 12000 the negotiate rate for one trip with a 14 feet truck. The day they come and start packaging stuff and loading the vehicle they realize the tempo has lack of space to accommodate all the items(this is after I have already moved my sofas and air conditioners a day prior which was originally to be transferred by MM logistics but I did a day earlier to save time & convenience) anyway I called the CEO to update and he replies that you can understand space requirement by just looking, then why do a recce and why be in the business if you cant anticipate general space requirements.like duh.


Anyways to cut it short he says I need to do a second trip and I would have to pay extra cause of his shortcomings of judgment & sending the wrong size vehicle. So we did second trip then comes time to settle dues and he asks me for another 5 K extra and some extra amounts, When I denied this payment he started cursing and abusing the family and using the most foul language and acting in the most uncouth behavior.


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Comments on MM Movers and Packers Review

All items were packed so ell that we had to send one extra round of packing material,all things were done at the top most quality.There was an additional trip needed just because you did not allow us stack the items little also ,you agreed to pay for...the second initially after the work is done you assaulted our labour and threw them outside your house, how inhuman you can be as pouched on the humble labour ,anyways our lawyer will speak to you on the same about the assault ,default in payment ,mainly the defamation caused.  Read More

By: abhilash_bp | May 02, 2016 11:57 PM

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