My wife had ordered 2 bedsheets from MEESHO on 6th April 2024 via Order # 714892974169, which we received on 19th April 2024 and I paid Rs 1156 for the parcel. The single parcel received was with label mentioning the Qty as 2 nos. (SEE ATTACHMENT)
Being a regular customer of Meesho we trusted them and kept the parcel packed as received. On 26th April we opened the parcel so that we can get the bedsheets gift wrapped however were shocked to find only 1 piece in the parcel instead of 2 bedsheets mentioned on the label.
I immediately called their Customer Service and spoke with executive Rinky who informed and guided me to raise a complaint stating that there was 1 piece short in the parcel. I immediately raised the complaint while Rinky was on call and got a confirmation on Meesho App that the complaint has been registered. Rinky informed that the REFUND will be processed in one hour. I waited for that day and called the Customer Care again on 27th April to enquire about my refund delay to which the executive Haresh informed me to wait for 24 hours and did not mention anything about the missing item complaint raised by us.
I again called up on 28th April for enquiring about my refund to which the executive Sheetal gave me a deaf ear and informed that the complaint raised on 26th April could not be traced in their system. It was a shocker how can a Company deny that their system did not have the complaint registered by me on 26th April. I got irritated on the executive Sheetal and to my surprise she just hung up the phone mentioning "As there is no response from my side she is forced to hang up the call" whereas I could clearly hear the executive.
I again called up on 29th April and spoke with Jyotiprakash who again was not able to solve the issue and was adamant to even transfer the call to his Senior. On my pressurising and mentioning that I will raise the issue and publish it on Social Media he agreed to raise an escalation ticket # 8714394775103 for a call back from a Senior within 24/48 hours.
I called their Customer Care today evening twice to enquire about the call back and resolution on the issue to which again they surprised me by mentioning that the ticket had been closed Without any comments. I asked them how can they close the ticket without a call back OR processing the Refund to which the executives Sukhdev & Khushbu just put the call on hold on the pretext that they are transferring the call to their Senior. They also mentioned that the time had lapsed hence nothing can be done in the matter.
I fail to understand WHY will a Company not reimburse for a fault of theirs even if the time had lapsed. There is No RETURN/ EXCHANGE in my case, I am just asking for a refund or delivery of a missing product which was not delivered even after paying for the product.
I sincerely hope that my complaint is forwarded to the concerned department of MEESHO and a resolution is provided at the earliest.
Regards
Pradeep Sujan
98909 5xxxx
