Incorrectly supplied medicines ( order number OR 3242SL- 020A) were returned on 3rd May 2019. After a few days, the app showed "refund complete". Upon telephonic enquiry, I was told that the amount had been credited to my "Medlife wallet". I placed two fresh orders subsequently, and tried to have the amount lying in "Medlife wallet"adjusted against the value of the new orders. This failed and I had to pay the full amount for my new orders, although my refund money continued to be there in the "Medlife wallet". Upon enquiry, I was then informed by the call center that I can have the amount transferred to my bank account through the app. But there is no such option provided on the app, so I provided my bank details on the phone with a request to make the transfer. The call center person said "I will inform my accounts department". When nothing happened for three weeks, I provided my bank details once again through a message on the app. This time, I got a call from someone in the accounts department asking me to initiate the bank transfer through the app. I have tried reloading the app, but the result is the same - there is no option available. The net result is that there is no way for me to get my money back. It is an extremely shoddy refund process.
