I have been a user of the Medibuddy app for more than four years, starting back when it was known as DocsApp. Initially, I had a good experience, especially during the first year when I paid around 700 for a gold membership. However, my satisfaction quickly diminished once the app transitioned to Medibuddy.
The quality of doctor consultations and the app's user interface deteriorated significantly. For instance, I once consulted a doctor for a common cold, and the prescription contained over six different medications—an alarmingly high number for such a simple condition. This over-prescribing practice seemed to reflect a lack of thorough assessment or care by the doctors on the platform.
Additionally, the waiting time for consultations has become exceedingly long. Typically, it's over 30 minutes, but sometimes you might wait an entire day without receiving a callback. Even when the call does come through, there's a high likelihood that it will disconnect multiple times. On top of that, the doctor you originally booked with may not be the one who ends up consulting with you; it often feels like you're assigned whoever is available, which can be confusing and frustrating.
One of the most annoying aspects is the instability of the video call feature. Most times, the call will drop at least twice before you finally connect, if at all. If it continues to fail, you'll receive a phone call, which defeats the purpose of a video consultation. Moreover, it's common for the doctors to say they will call back because they're busy, leading to further delays and uncertainty.
However, the most concerning issue is the company's apparent lack of user-friendly policies and potential for fraud. For example, if you accidentally enter the wrong spelling of your name during a consultation, the system may consider you a new user, leading to complications with your account. If there are more than six such discrepancies, Medibuddy will deactivate your account without warning. Even worse, they might ask you to pay again to restore your membership, only to potentially deactivate your account again for supposed policy violations. This behavior feels unscrupulous and exploitative.
In summary, I strongly advise caution when using Medibuddy. Given my recent experiences, I recommend thoroughly evaluating the app's services and policies before deciding to commit. What once was a reliable platform has become riddled with issues and questionable practices, turning what should be a convenient healthcare solution into a source of frustration and concern. I suggest reconsidering before paying for any membership or service, and if you do, be prepared for a potentially disappointing and problematic experience.
