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MouthShut Score

47%
3.54 

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One of the most pathetic TPA
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Mar 14, 2016 03:41 PM 29786 Views
(Updated Mar 14, 2016 07:56 PM)

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Medi Assist Healthcare Services Pvt. Ltd. Cares

Medi Assist Healthcare Services Pvt. Ltd. is working closely with MouthShut.com to enhance customer satisfaction.

I would never recommend buying any medical insurance policy serviced by Mediassist TPA as they have the worst ever team I have experienced taking care of all cashless and reimbursement cases. The only positive thing was that when I escalated the matter to their CEO Vikram Chhatwal, it then only took up speed and got it reimbursed within a week's time. I am having a policy for my parents and my mother went thru a minor surgery for her Breast Cancer treatment and Mediassist made our life hell by raising the same queries again n again even after submitting the docs to them. Please be aware and take your own decision while buying the policy from them.


Brand Response

Hi, We deeply regret the challenges you faced with our services. Your feedback is invaluable, and we're actively working to improve our processes to prevent such experiences in the future. Thank you for bringing this to our attention, and we appreciate your patience. Regards, Team Medi Assist

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By: mediassist | Apr 08, 2024  01:36 PM Comments 0

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