Jun 25, 2018 12:46 PM
4754 Views
We visited the hospital on Friday 22nd July. I went to have PHP done for my Mom. The staffs were very confused and were unable to manage patients who took preventive Health plan checkup package.
During Dental check up, we were told, one teeth is missing, that's all. The check up was for 1 min, not more than that. Come on, this is not for which I went there.
Had to wait for long as general OPD patients were clubbed with PHP package patients.
The best part is that the staff forgot to take a test and marked the status as test complete for us. As we were one amongst the last ones to leave, I confirmed multiple time with the staff at desk to check if every test is completed. I was not very confident due to the mismanagement.
The first meal that my Mom had was at 2:20 pm, as it was required that one should be empty stomach when coming for PHP.
We were given appointment to collect report and consult Dr on 25th Jun at 11 am. As the Dr was to go on leave starting 26th. When we reached to collect report, we were informed that one test is pending hence the test is not complete. I was surprised as I was receiving continuous messages that the report is ready.
It would have been great if someone from hospital had contacted us on Saturday informing us about the miss. We would have had the test done on Saturday itself. I had to take an Off today as well. It is so frustrating as we commuted from Ghaziabad to Saket, thinking that as it is an old facility, things will be well managed.
Infrastructure is so confusing.