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Old No. 197, New No. 309, Pachiappas College, Poonamallee High Road, Chetpet, Chennai 600031, TN

Maruti Suzuki

+91-44-42007000

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CHENNAI India
KAPICO Delivery goof up
Apr 29, 2009 01:22 PM 8425 Views

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A friend of mine booked Maruti Swift Vxi with Maruti dealer KAPICO inChennai. Necessary forms got signed from him & loan was processedthrough HDFC.


He had requested Kapico to deliver the car to his residence. Car cameat 21.30 hrs driven by a driver alone. Driver is keen to clear offthing quick & wanted to make back to his home asap. My friend wasshocked on seeing the LXI badge on the reverse. Driver promptly said hejob is to deliver the car and get the delivery papers signed.


A Sales represetative was contacted for clarification & was toldthat order was given only for LXI. My friend refused to sign thedelivery papers & he was requested to keep the car at this parking.


Next day my friend contaced HDFC bank on the loan allotment amount& it was for VXI. Kapico sales manager spoke to my friend toconvince him to go with LXI. When nothing materialized, they said theform was filled for only LXI and nothing could be done on that.


They offered to fix all the features of VXI on the Lxi version(powerwindows, fog lamps, head rest etc etc) but at cost. My friend got fedup as already he wasted one full day on this issue & almostslipping to give up the issue


SO GUYS PLEASE ENSURE YOU FILL ALL THE DETAILS ON THE ORDER FORM. DO NOT JUST SIGN ON THE BLANK FORM AND GIVE IT.


Mistakes on oversight can happen.


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