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Mantri Developers think they above all customers?

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Mantri Developers think they above all customers?
Jun 24, 2011 12:32 PM 6399 views

Customer Service:

Staff Courtesy:

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Having heard of quality of construction and good service from big names, I called into Mantri Developer's toll free number (18001210000). I dialled the options for Bangalore and Alpyne appts. It took me 3 calls and some waiting in beetween to get someone to receive the call.


I politely mentioned that I am looking for some information abt the project. I hear back someone speaking in hindi with a rude tone... saying " I am driving now, call me later". I was taken by shock... since I expected to reach some courteous customer care exec. I reconfirmed if it is someone from Mantri and asked if I can speak to someone else(hoping to find someone much polite than him). He said "whats the hurry?"  Hinting that I can call him later after he is no more driving!!!!! How do I know that...?.


I have heard of high headedness and rough handling of customers from this builder in some earlier cases as well. I have for the time being dropped the idea of considering Mantri developers after this incident. Not being sure, if this is the kind of response you get for inquiries, what could be expected once the money is gone to the other side!



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