May 11, 2012 02:01 PM
1742 Views
(Updated May 11, 2012 02:25 PM)
MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares
MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I have been using Make my trip.com for my travel needs. Past couple of times I have been having a hard time with them. There are several issues.
Hotels are overpriced in the website. I recently traveled to Kanpur. I had my room booked through Make my trip.A hotel assistant said that the rooms cost 999 per day. Though we did not express concern to him we felt cheated. We had to pay 500 rupees more. When I book through Make my trip, I expect to be looking at booking for the best deal. They are taking us for granted and advertising that they give the best deal . But they dont.
Hotels are not verified. During the trip. the hotel we booked was under renovation. Why was it open for booking when they were renovating? Does make my trip not verify the hotels before they allow them to be open for booking.
When we reached Kanpur, it was already 9 in the night and were shocked to see that they were painting the rooms that the hotel staff gave us. the room was still wet and stinking of paint and still they insist on staying at that room.we. denied and after long argument, they said they have a sister concern and took us to that hotel and that was very very unacceptable. Then to another well we were tired of all the travelling and argument and had to accept the room. well again that was stinky and not maintained as well. but we adjusted.
Poor customer service: I called customer service to get a compensation for the trouble (promised by them as a 100% refund if you dont get what you see). I spoke to 4 agents, 1 manager . My entire communication would have lasted for 2 hours of which 1 hour and 50 minutes I was on hold. After all the ordeal, they end up telling me that I have to send a email to a couple of IDs which I did. I received and automated email with a reference number and that they will get back with a solution with in 48 hours. Well still no response. So I call customer service again, they say they have to talk to the hotel before a solution. and then they say that we should not have accepted their offer and should have called Customer service at 10 in the night when they are not able to answer my question and resolve my issue for the past 3 days. Even after all the interaction, no response!
So now I am posting this so that lesser people will have to face these kind of issues in the future. I think it will be wiser for us to review the hotels on these websites and book them directly at the hotel. I see that this online travel maker is looting people by advertising wrongly. So beware!
