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Home > Ecommerce and Online Business > Travel Websites > Makemytrip > Non responsive behaviour at all levels of MMT
Makemytrip
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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ
https://www.makemytrip.com
The ingenuineness of this review appears doubtful. Justify your opinion.
I feel this review is:
MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I booked a premium package to North East. Just narrating the experience in the bullets:
Tickets were issued after a lot of reminders just a day before actual departure.
The flights were changed from the promised ones.
Even after 7 days of continuous complaints no-one including the management is looking into that.
The vehicles provided at most of the locations were of worst type. Huge wait at places and no local support.
The tour co-ordinator never bothered. Neither complaints to the support center recorded. The best part is that customer support center refused to lodge the complaint.
Hotels and food was decent.
Overall despite all the tall claims, the company tried to cut corners to make more and more money.
Lesson learnt: Never ever use MMT even for Air ticket booking.
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Brand Response
Dear Akay_in,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old. If just in case your issue still stands unresolved then please let us know for further action. Warm regardsTeam-MakeMyTrip Care
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By: MakeMyTrip | Oct 18, 2013 01:54 PM Comments 4
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