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Be ready to get surprised at hotel!. Review on Makemytrip

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MouthShut Score

57%

3.84

44,302 Votes

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About Makemytrip

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Contact Details

Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

https://www.makemytrip.com

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sunnyrockysingh

Pune India

13 Reviews

1 Follower

Be ready to get surprised at hotel!

Dec 09, 2017 10:52 AM 1487 Views

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MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

They cannot be reliable in matter of hotel bookings.

It happened with me for Havelock Island Hotel booking.

I did paid the full booking amount at makemytrip for the booking but when I called the property to confirm the booking, and to my surprise I get to know that they haven't received any booking, then I had to book directly through hotel.

I even saw a couple who waited almost for 4 hours at reception, and they had to book directly at property.

As connectivity is the major issue there, then how will a person reach out to MMT CC in such situation.

I am never gonna use MMT for hotel bookings anymore.

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Brand Response

Dear sunnyrockysingh,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
In reference to your concern, we request you to please provide the below details so that we can validate the facts at our end:

Booking ID or

Email address used at the time of booking.

We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care