Totally irresponsible, non-trustworthy FAKE. Review on Makemytrip

Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at Residence Inn Marriot in Phoenix AZ, I got confirmation for the booking so I flew to phoenix considering that I have a place to stay, once I reached the property I asked for the room, to my surprise Hotel said that my booking was cancelled by my provider(i.e. MMT). I was shocked because I was in a different country and I don’t even know the place and I don’t have a place to stay(you can imagine the ordeal). I asked Hotel for a reason why the booking was cancelled and they suggested that they don’t have a reason because it was done by the portal that I booked the hotel and only option I have is to check with them.

It was 15th Sep around 4:00 PM local time and my disaster started from here, I called MMT customer service(1-800-463-4210), I spoke to Vikash on the first call, he took all my details and asked to wait for 30 minutes and assured me that someone from their relevant team will call me back at my US number and provide resolution. I waited for almost an hour standing outside the hotel but never got a call, I called them again this time I spoke to Rajat, He again took all the details and said he do not have any information what happened previously and he will make sure I get a call back from team concerned in next 15-20 minutes.

I again waited for almost 40 minutes, no call was received, I called again and spoke to Rahul (for that matter I realized they have 3 different Rahul’s) and he immediately understood my concern and suggested me to wait for another 30 minutes and also promised me that he will call me back in 30 minutes to check if I got a call or not, I was a fool to trust them, neither of them called. I reached out to MMTC again and spoke to Sujit, he said nothing is in his hand and has to have a team concerned call me back, I suggested if he can transfer the call because its been 3 hours and I have been standing on the road with luggage and no where to go but he did not listen and kept saying he doesn’t have any means to get me connect to anyone.

I thought I will give one more try(I didn’t have a choice I was at MMTC mercy), I agreed to another fake promise of a callback, meanwhile, I started checking nearby hotel availability because by this time I was sure MMTC will not call me back(exactly what happened). I tried to find in available properties at around 8 evening, To my utter shock & disbelief there was no availability for 15th Sep night, I was left stranded on the road in a different country and no other place to go. The place also didn’t look secured, My phone’s battery was almost dying and I had no place to go.

I went to a café nearby with all my luggage and no place to stay and charged my phone and tried to call MMTC again, what a pain, I spoke to Vikash now and he said exactly the same thing, he will escalate and get me a call in 30 minutes, I requested him and pleaded him that I have been waiting for almost 5 hours already, he said he doesn’t have any information from my previous conversation and has to treat it as a new case, he assured me that he himself will call me in 30 minutes to check if I got a call or not. I had no choice except to wait, meanwhile, because it was getting way too late, I had to take up an accommodation which costed me more than$200 per night.

I anticipated that I will get a call from MMTC but I never did, I kept calling them after every hour and spoke to a different person and was been promised a call in 10-15 minutes because everyone highlighted the case on priority. It is strange that they don’t have authority and they never have a supervisor to talk to on the floor. Every time I asked for a supervisor I got exactly same answer that supervisor is not available, I was promised supervisor call as well but I never received, meanwhile, I got an email from MMTC stating that they tried to reach out to me, I immediately replied to them but never got a revert and I have replied to that email 7 times already in last 2 days but yet to get any response, email is from Mou Sarkar.

I am seriously disappointed by the kind of services I received from MMTC and has left a bitter taste in mouth and will never use the services again and make sure I let my network know what really happened.

I am sure this review also will fall into deaf ears but I am going to share my views wherever I can.