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MouthShut Score

60%
4.03 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Verified Member MouthShut Verified Member
Jamshedpur India
Always charge extra money
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 24, 2017 06:55 PM 3899 Views (via Android App)

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MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Hello friends, today I want to share my review about this site, this is India's most common travel site. This is the only 6site which spend allot for its advertisements, at the end all its advertisement expenses we need to bear as a end customer. Please refer below points for details.




  1. Service and support : company has many offices in every city from there they provides there services and support. support function is good, but they always suggest some expensive products as they have good profit margins in expensive products.




  2. Information depth : There sales executive provides overall information but they never provide depth information , because they know if you go in deep you can find things by your own.




  3. Content : They provide OK OK type content They never go into detail in terms of Hotel details, Insurance policy, Local transport and local food.






4.User friendly : The site is user-friendly which is very easy to operate but content and information is not up to the mark.




  1. Time to load : Some times this site take lot of time to download and you may get coding errors.




  2. Unnecessary expensive : I found this site is little expenstive, I would suggest everyone before booking anything from site compare other sites to you will find the price differences .




Brand Response

Dear wensy,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have taken cognizance of your comments and the spirit in which you have shared your feedback.
We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Aug 26, 2017  12:07 PM imageComments 0

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