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60%
4.03 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Brand-aid! The problem has been fixed. Happy Ending.
Nov 24, 2017 02:45 PM 2283 Views (via Mobile)

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MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

People may have good experience, people may have bad one. The one I am about to share here is a weird one.


I booked an international flight ticket and recieved the confirmation mail from make my trip with the booking id. Then followed the invoice and e ticket which strangely was of some domestic flight issued on some strangers name but with same booking id. I contacted MakeMyTrip people over phone, over mails but ended in long call waiting and endless wait for useless mail replies.


Then I happened to get connected with Mr Shahnawaz( MakeMyTrip team guy) . He was the only one sensible soul out there. Tho he got my booking reference number from the airlines directly but I never recieved my e tickets from MakeMyTrip.


This is shocking.


1) how can they alot same booking id to two different journeys?


2) how can that person fly on a booking id meant for international flights?


3) how can MakeMyTrip behave so unprofessionally so as to ignore the matter till date( it's been 4 days now)?


Even after talking to me over the phone they are sending me mail stating " we are not able to connect you as your contact number is incorrect"


I Slam the unprofessional behavior of MakeMyTrip. I regret dealing through them.????????????


Brand Response

Dear anna999
Greetings from MakeMyTrip!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, we have tried looking into your concern however, unable to fetch any details as few important details are missing. We request you to please provide below details so that we can check and resolve this amicably:
• MakeMyTrip Booking id.
• E-mail id/Mobile number entered at the time of booking.
We thank you for writing to us.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Nov 24, 2017  06:55 PM imageComments 0

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