A pleasant experience. Review on Makemytrip

I read many reviews on mouthshut.com for makemytrip.com. Most of the reviewers did not recommend using makemytrip.com to book flight tickets. Fortunately, I had a good experience dealing with makemytrip.com.

I booked a return ticket from the US site for my cousin who visited us last month. They gave me the cheapest available deal on the internet. It was a British airways flight from New Delhi, India to Washington, USA via London, UK.

The flight hunting process:

I browsed through several travel websites to find the best deal and finally zeroed in on makemytrip.com. Searching the flight was quite easy. I just had to enter the origin and destination city. Within seconds I got a list of all flights operating in the Delhi- Washington sector. There were several options to choose from. Some were 1 stop flights while others were 2 stop flights and slightly cheaper. I opted for the one stop flight because it had less lay over time.

The booking process:

The booking process was hassle free and the user friendliness of the website helped me purchase the ticket in no time. I paid online from my credit card and immediately got a confirmation number on my email. The whole process of paying online was quite convenient.

Receiving the electronic ticket:

According to the confirmation email, the e-ticket is usually sent on email within 72 hrs after receiving the payment confirmation email. I received my e-ticket after about 48 hrs! The e-ticket had all the information about the time, date, flight no. and Airport terminal details. It also had an online access code that I could enter on makemytrip.com to check, manage and track any changes in my travel itenary.

Makemytip.com does charge a cancellation fee and clearly state that during the booking process for our information.

Confirming the booking:

It is necessary to confirm booking 72 hrs prior to the date of departure. I could not do it online so I called up the customer support toll-free number. It took a while before I could speak to the customer support representative. The representative was quite polite and asked for my booking no. Within a few seconds, I was told that my ticket was already confirmed and everything is well. I also asked if I can book the seats online. She told me that I can go to British Airways website and lock the desired seats by using the same booking number! I was very pleased to receive positive information from the representative.

I had emailed my cousin the air ticket and according him he had no problem whatsoever at the airports with regards to the printouts of the e-ticket. The flight was pleasant and comfortable.

Overall, I am quite satisfied with the services offered at makemytrip.com. The only flaw was the regular fluctuation of ticket prices. The customer service was great and so was the booking and confirmation process.

I am not by any chance an agent of makemytrip.com and this review was based solely on facts and my personal experience. Please do provide your valuable feedback.