Sep 08, 2014 11:43 AM
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MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares
MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I booked a to and fro return flight from Chennai to Bangalore - Air Asia on makemytrip for 2 adults and an infant. The ticket showed all three names for both legs(onward and return) of the journey, and the invoice paid for all three individuals for both legs of the journey.
Nothing untoward happened in my onward flight from Chennai to Bangalore. On my return, at the Bangalore airport, Air Asia informs me that the infant is not registered on the ticket(the infant is registered only for onward flight and not return flight) and makemytrip has charged for the infant for both legs, infant name printed on ticket for both legs, and not informed the airline. Air Asia asked me to pay an additional amount for the infant in the airport, which I did, else travel would not have been possible.
Simple booking of tickets, makemytrip is not able to coordinate with the airline. I was put to a large amount of stress, harassment and mental pressure in the airport. If I were in the US, I would be suing makemytrip for mental harassment.
In future, I will not use makemytrip.
