Terrible manufacturing quality. Review on LG Water Purifier

I would like to raise the issue of how the BAD quality of a LG product has affected me. I live in Chennai.

This issue is about a LG water filter. I bought the filter around 4.5years ago(end 2014). Some 2 years ago(Sep 2017, roughly), the filter stopped working. The technician called Selva Kumar came, checked and said that the main motor has been spoilt, due to bore water(my bore water is just around 700 TDS). The outside of the motor was caked in hard salts.

I took his word for it and asked to replace the motor. It cost me 3000rs, including service charges. Note that Selva Kumar was incompetent and did not check for any leaks within the filter.

So we come to August 2019, the present date, and the filter stops working again. I again call up LG service and they send me the same Selva Kumar again. The issue is exactly the same as 2 years back. Motor spoilt, and the outside caked in hard salts.

Selva Kumar claims that the motor normally gets spoilt every 2 years, and must be replaced. What?

This time it will cost 1900rs(new model). I did not know what to make of such a poor design by LG that the motor needs to be replaced every 2 years.

Anyway, I asked him to replace it, which he did. Again the incompetency of Selva Kumar is on display because he once again does not check for any leaks inside the filter. LG, you people do understand that wherever there are pipes taking water IN and OUT, there is a possibility of leaks, CORRECT? Should your technician not have checked for it? Isn't it part of your service engineer's manual? Clearly, it is not. Shame.

He quickly tries to close the back cover, and I tell him that I need to check for leaks. He says there is no need for such checks. Anyway, I insist, and I quickly see that there is indeed a leak! And that the water droplets are falling on the motor.

It is then that I realised that the motor problems, both times, were due to the leakage from a certain Valve system inside. In fact, the motor clearly has brown marks showing how the water droplets fell on it, for months on end, and finally getting spoilt.

LG, your incompetent technician very adamantly insists that the motors(both times) were not spoilt due to the leakage. He thinks I am an illiterate fool. I fully understand that admitting to this will make your company culpable in the BAD quality control of your products, so you fellows will never admit to your fault. But, I will spread these words, wherever I can(Google Reviews, etc.)

So, coming back to the Valve system which was leaking, I found that there was a crack around the area which houses the screw locking the mechanism. The crack was filled with rust from the screw. The screw was clearly tightened too much during the manufacturing process. Because there was no proper/tight locking, there was a leak, which spoilt the motors, TWO times. The poor quality of your product has caused me to buy motors for 2 times. A total cost of 5000rs.

LG, you should be ashamed of your quality control.

I have been trying to present my case(change Valve system FREE OF COST, because I have already spent 5000rs for 2 motors, for no fault of mine, but poor quality control of LG) with Srinivasan and Senthil Kumar. Both have not been helpful, AT ALL.

In the matter of following good business principles, meaning taking responsibility for your faults, I think LG has FAILED big time.

I have sent photos to Senthil Kumar, but he still denied my rightful claim. It is shameful. Now, I will post reviews wherever possible(Google Reviews, MouthShut), including photos I have taken(attached below). I know that it will hardly affect your company, but it may give me some solace.