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MouthShut Score

84%
3.53 

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LG

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Cuttack, Orissa India
Good Product, Bad Customer Service
May 22, 2014 04:47 PM 6529 Views
(Updated Jun 05, 2014 09:51 AM)

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I bought a 32 inch LED TV on 18 May 2014 from Cuttack, Odisha., Model No- 32LN4900. Company- LG, Cost - Rs.24900/- I was assured my TV will be installed (wall mounting) by LG Customer care within 24 Hrs. They installed after 5 days.


Wrong service & Delay -


They initiated installation at wrong location first without asking me.


Harassment-


On 21 May 2014 I received a call from local LG Customer service provider. He requested me to reach at my quarter for installation. As per his request I moved from office and after reaching when I called him, he told me he will not come today, further more did not respond to me after several calls.


Parts missing & Wrong Packaging-


I also have been given wrong table top stand for the model(32LN4900). But I appreciate the features in the product. It z 4 star out of 5. But I could not watch and enjoy the TV without installation, When I tried to put it on table I found table top stand in the package is wrong. A customer should not pay fully until it is completely installed, else poor customer service will make him cry.


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