May 01, 2017 05:39 PM
23008 Views
Hi Friends,
I am writing this review to warn all of you to stay away from LG AC. Once they sell AC they consider customer as beggar who will keep calling/mailing for support and LG support shows them thumb down. In my story I purchased LG Dual inverter AC a month ago. First of all, for installation we need to call multiple times then they come do the installation. Installation they do is very faulty and did not follow the standard procedure to insulate the connecting pipes properly. They gave two customer care numbers, I tried both of them it never worked for me . 1800-315-9999 and 1800-180-9999. I even tried calling some local LG support technician and he suggested to me to call customer care number. I am back to square.
Produce issues
Cooling is good but there are small issues which I bet can be fixed in one visit but support staff just doesn't care about customer issue. Some time remote stop functioning and nothing works. Sometime Swing functionality does not work etc.
Installation issue
I have verified many installations in my neighborhood and in each case connecting pipes are completely insulated by good quality rubber/plastic pipes but in my case they charged me 850 Rs per meter for cable+ 700 installation charge but insulation is removed / not done properly on many places.
It has been more than 3 weeks of calling /mailing but no one called me back / visit my home. I am just helpless. Please please don't buy LG AC or if you already buy then pray you should not get any chance to to deal with LG support.
Thanks for reading
Rajesh
