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MouthShut Score

32%
1.85 

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Transparent rates, Great service & Superb UI
Jun 15, 2013 06:29 PM 2004 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

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Really great shopping experience. What attracted me to the website was the Facebook campaign of FIRSTFRAMEFREE, but once on the website I noticed several other features like


1)'Try on your face'-essentially you upload your photo/their webcam takes the pic of you, you select your eye position and virtually try on the frame.


2)There is a lens buying guide which explains the what and why of frame material/type etc, which opticians hardly explain and is difficult to get online3


3)In NCR/Bengalore, they have the service of a van which comes with portable eye testing equipment and choice of frames. I got my eye checkup then and tried out frames for size, and it fit well.


4)Superb customer service-quick response to emails AND excellent chat facility


5)Great logistics partner EcomExpress, which quickly redirected my package to my residence on weekend, and phoned before/after to confirm how it was.


6)Risk Free returns if it does not fit you etc-they even attach a prepaid shipping label and returns form to make the whole experience very convenient.


I purchased my eyeglasses through them, got delivery in 48-72hours as promised


Brand Response

Hey Anandh, that's a great feedback. With such appreciation we are ceratin that we are moving in the right direction of serving our customers with the best services. We also have some more great offers on our website. You can explore through them by visting www.lenskart.com.

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By: valyoo_lenskart | Oct 21, 2016  05:36 PM imageComments 0

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