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32%
1.85 

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Verified Member MouthShut Verified Member
Bengaluru India
Should i give it a try?
May 08, 2021 11:28 AM 15645 Views (via Android App)

Customer Service:

Product Quality:

Delivery Timeliness:

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Lenskart has been in the market for a while and is catching up with the heat slowly widely.


Let's start talking about it,


-Lenskart is available both on an online app or website and offline store. I would prefer you to visit the offline store as you can get proper assistance and you can try a wide range in reality and not on virtual mode.


-Lenskart makes the process of testing, buying, and delivery very easy and as per customers' satisfaction.


-They provide home checkup for eye tests who cannot visit the store and who is always busy in their lifestyle, they can opt for a home checkup and book a schedule, a person will be appointed for a checkup at home and they are very professional in their work. The eye test is totally free of cost, they don't charge a single rupee for it which makes it more convincing ( although a home checkup will cost a nominal fee of 100INR)


-They also provide two ways of buying online and offline by visiting stores.


-One of the most comfortable feature of lenskart online is that, if we want we can purchase on our own and we can opt for an option talk with an expert and a person will be appointed online to show us the designs we would like to choose, we just have to share the screen with an agent which is already present in the app itself and experts will make us go through a wide range and help us to choose the relevant product.


-One more feature which I like a lot on online purchases is the 3D virtual trial. We can choose any of the products and make a virtual trail whenever we want.


-They also provide an option of a try at home, where the allotted person would come home and show their models to us.


-Offline store assistance is remarkable they are very polite and very professional in their work, they help you go through everything and would help you resolve every doubt asked.


-Now let's talk about the quality and pricing range of products.


-There is a wide range of products though some are medium-range price and some are high range price based on their quality.


-I have bought 2 pairs ( total 4) of spectacles from lenskart they have been quite remarkable quality compared to many other stores available. The lens clarity and quality are very good.


-They provide a wide range of products and lens such as powered sunglasses or normal sunglasses, eyeglasses, computer glasses, contact lenses, etc.


-They also provide various types of lenses used based on the requirement of a person such as anti-glare, blu computer lens, etc, depending upon the desire of people who can choose according to their work.


-They are available for both children and adults.


-They provide various types of payment modes like COD ( cash on delivery). through UPI or debit or credit cards.


-They give a promising date on which they would make delivery of the product and they do deliver the product to us by that date ( usually it 4-5 business days from the date order placed)


-Delivery options are also given like if you want to pick it up from the store or would you like to get it delivered to your home, it's totally your choice.


-After delivery, they also give a 7 day window period if you have any problem you can get back to them and get it resolved, which is quite an interesting mode.


-By buying insurance along with the product they give insurance for a 6 month period, if you get any problem or breakage you could claim the insurance for the product.


-Talking about the pricing, it's costly but also worths it. So if you can afford and want a good quality product, you can go for it.


-Also they have affordable price range products but they come with basic options, if you want to test it then you can opt for basic models first test the quality and then go for higher range products.


-I would recommend buying a gold membership first and then do purchase in store for more offers, gold membership comes with its own value. If you are a frequent buyer then it would help you to avail many offers while you buy and you can also get a huge discount depending upon offers going on that time.


-On every purchase, if you are a gold membership person, then with every purchase they will extend your gold membership up to a certain period.


-On each purchase, they also provide cashback in the form of LK Cash which can be used by us for the next purchase ( although there is a limited time period to use LK cash or else it will be wasted).


-They also provide cashback if anyone joins from your code or if any of your contacts make a purchase through lenskart, which is one of the most liking features of lenskart.


-If anyone wants to join and use lenskart you can use my referral code here- ANKUBKF1 for some LK Cash.


-Let's talk about customer service, customer service provided by lenskart is very good, the UI for customer service is a bit slow but yet they provide good service and try to resolve the issue as quickly as possible.


-Various modes of customer service are provided i.e., through WhatsApp or in the app or through mail or even you can make a call to customer care.


-If you would like to buy good quality and can afford the price then I would like to recommend you lenskart. Give it a try it does worth it.


-Thank you : )


Brand Response

Hi Jai! Thanks so much for your positive feedback and good vibes. Your valuable words of appreciation mean a lot to us. We're happy that you're happy, and we're looking forward to your next purchase. Thank you.

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By: valyoo_lenskart | Jun 04, 2021  07:57 PM imageComments 0

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