I was sold kotak life time free credit card, after two months I got annual fee, I trusted them and paid with out noticing statement, next month when I noticed I spoke to manage about the annual fees, he said he will check, later told nothing can be done, I cancelled 2 policy sold to me and paid my spending dues done on the card, now they want to pay their process oriented fees, late fee, EMI for policy not notify the credit card during cancellation. GST charges for these virtual calculation. There are several calls from various recovery agency to pay these dues. Never buy kotak products, there are better banks.
