Feb 26, 2024 04:53 PM
3349 Views
We admitted our 2 years old daughter with high hopes that she will learn lot of things at Klay and we choose Klay because of the trust and their corporate partnership with my wife’s workplace. As a parent, we had our own apprehensions about the safety and happiness of our little one but also had high hopes with regards to learning and growth. Sadly, our journey with this centre has ended due to extremely bad experiences which was far from the positive experience we expected.
My daughter took few weeks and eventually was settled. Initially, we did not like their approach of not pushing kids to eat or drink sufficient water, keeping even potty trained kids in diaper and cleaning toddlers with wet tissue paper which is extremely unhygienic. My daughter started getting sick quite frequently, reduced her weight and ended up being seriously dehydrated. At this point lots of other parents suggested that this is common as they are still building their immunity and they would catch common cold/cough from other kids so we decided to continue with the day care.
All of the above concerns were nothing compared to our recent nightmare. A few weeks ago, our daughter was sent home with soiled diapers, leading to a lapse in hygiene protocol. We also noticed lot of rashes and bruises on her body same day due to cleaning with wet wipes. She was complaining of pain while passing urine/stool and was very scared to go to the play-school next day. We informed the centre head politely next day and did not make any fuss over it. Though Klay PSN Center head assured of corrective actions, damage had already been done. This hygiene issue caused a severe bacterial infection. Unfortunately, the severity of the infection became apparent when we had to admit our daughter to hospital due to high-grade fever and chills. The doctor confirmed a severe urinary tract infection(UTI), and there is concern about potential permanent kidney scarring. We had to hospitalise her for almost 15 days and it almost took 4 weeks for her to recover. The physical and mental distress caused by this incident has been overwhelming for both our child and our family.
The worst part is their response on this matter. We escalated this matter to their escalation email but there was no response. We went to confront the centre head but she had just one sentence - “We are very sorry, this was unfortunate”, even though it was a clear negligence that could have been prevented. Most of the staffs were very casual when we were explaining the incident to the centre head. We know mistakes happen, but when it affects our kid well-being, it's a different story. We believe a childcare centre should prioritise the health, hygiene and safety of the little ones, and sadly, we feel let down by Klay, specially given the premium fees charged for daycare. They even initially denied returning the initial refundable deposit but after following up multiple times they agreed to return 50% of the deposit amount. We won't recommend this place to any parent looking for a nurturing environment for their little one to learn and grow as I felt the staff's are extremely casual in their approach to deal with any complaints made by parents. They are just another money making, unethical ordinary school collecting hefty fees from young parents.
