Oct 23, 2006 10:24 PM
3080 Views
Well you'll hear this from almost everyone on the customer service of Kingfisher airlines...people going ga-ga over it...and why not...it does give customers a great experience!
I am impressed by the service which is offered by the airlines at almost every part of your journey with them starting from the time you book tickets...to the time when you reach airport...to the time you check in and board...and finally the on-board experience!
All great! Cheers and Kudos to Mallaya!
Wait a minute did I miss the "Piece of Plastic"??
Ahh well yes we all have seen the hospitality of the airlines. But sometimes I feel there is this Plastic Smile always "ON". There is this routine service which is monotonous and its going "ON".
So you didn't get the Plastic Smile thingy...Welll lemme instantiate: You are sitting in the flight and there is this small chaild who is probably crying because of the pain in its years...almost everybody is turning and looking at the child and its mother...However the Beautifully dressed Air hostess with her pretty smile can't just notice it???
Yes this was the plastic Service which I mentioned. Yes the people do take care of you, but its like they have been instructed to do so and they are being paid to do so...is there any initiative from the person taken to ensure Customer Satisfaction? I don't see that! Ya may be in my flight history of 15 flights with Kingfisher I may have missed that, but then here is a point for all those guys watching the Customer Success flag in service industry to look for!
Cheers:)
