Apr 17, 2023 12:24 PM
6009 Views
Dear KIA Motor Company India Division,
I am writing to express my disappointment with the current policy regardingextended warranty for KIA vehicles. As a customer in India, I have noticed that many vehicle sellers offer a standard 3-year warranty, with the option to extend it to 5 years for additional peace of mind.
However, it has come to my attention that KIA is only allowing customers to extend their warranty during the first 2 years of ownership. This policy is not customer-friendly and goes against the industry standard.
As a loyal KIA customer, I believe that this policy puts me at a
disadvantage and does not adequately address my concerns about the longevity and durability of my vehicle. It is important for a car manufacturer to provide its customers with the best possible support and service, and I believe that this extended warranty policy falls short in that regard.
I urge you to reconsider this policy and extend the option to purchase a 5-year warranty to all KIA vehicle owners in India. I believe that this change will demonstrate your commitment to providing exceptional customer service and will help to strengthen the relationship between KIA and its customers.
Thank you for your attention to this matter.
Vehicle reference
CHASSIS Number: MZBET813MLN139953
Engine Number: D4FALM047287
