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34%
1.29 

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Service scam
Jul 03, 2023 12:42 PM 6387 Views (via Mobile)
(Updated Jul 03, 2023 12:45 PM)

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Beware of the service technicians that they send to your house. Always keep an eye on them of what they are doing as they might make up things on the spot in order to sell you new parts. So it was in 2022 august when the motor inside my Kent Grand Star had an issue and I called the technician to my house in order to solve the problem. A guy named Jagdish Singh came to my house from Kent branch based in Bhikaji Cama Place, New Delhi. He told me that the motor in my RO is not working so I went ahead with his suggestion of replacing the motor. He told me that the motor would cost me ₹2700 but if I gave my old motor to him then he would install the new motor for ₹2000. And because I was short on cash I went ahead with the 2nd option. Moving forward to 2023, I was not using my RO for a long time as I was living in some other city. The first thing I did after returning to my home was to call a technician for a routine service and ironically the same guy came. One thing to keep in mind is that my RO was working completely fine. The technician aka Jagdish Singh told me that the external filter has decayed and needs to be replaced to which I agreed and that moment the garbage van came to pick the garbage and I went there. In the meantime he started cleaning the internal filters. After I came back he told me that my motor is not working and I need to replace it and he was really insisting on it. I thought that the last time I replaced my motor, it took 4 years to have a problem in it but I was surprised that it is unable to function after 11 months but the thing was I didn't even use my RO in this time period. So I caught hold of his scam and tried to contact the head office in Noida and soon as they picked my call. Jagdish (technician) told me that now the motor is working fine as it should. So please beware of this scam that these technicians do. Always be wary of such individuals. If I get to rate the service provided by Kent I would rate it zero as they provide horrible service. These guys will sell your RO parts after repairing them in the open market.


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