Dec 20, 2021 02:46 PM
824 Views
18th December 2021
Dear Mr Mahesh Gupta(Chairman)
Complaint Reference no.: Reference Id 339127
I am a senior citizen and I am cheated by Kent and the Om Shanti Enterprises, Kandivali, Mumbai.
I am a owner of Kent RO water purifier(prime model). I had registered through Kent in July 2021 and this complaint was forwarded to Ms.Om Shanti Enterprises, Kandivali, Mumbai(Owner Mr Prem Gogalia) and 3 of its internal candles or cylinders were replaced.
Subsequently, there was a problem with the water purifier on November 23rd 2021 and I registered the complaint once again(service@kent.co.in and servicehelpdesk@kent.co.in). The service Engg. Mr. Vivek Yadav came and tried to convince me of the advantages of the Annual Maintenance Contract(AMC) saying that everything including parts will be taken care of in the AMC. I entered into an AMC after paying Rs.2500/-.
While leaving my place after the payment was done Mr. Vivek Shetty says that we will take care of only the electrical parts not the entire Kent machine. So immediately I said if that is so then I would like you to cancel the AMC. This is cheating; at first, he said all parts will be covered in AMC and in 15 mins once he received my payment your engineer says just the opposite.
He requested me to speak to his Boss Mr. Prem regarding the refund and cancellation of AMC.
I immediately sent an email dated 24th November 2021 and called on your number 92789 12345 on the same day and thereafter more than 10 times. I spoke to Mr. Ashish and Mr. Rajput and so on. Besides that, I have sent 4 mails and all that I am being replied through mail or your call centre is "we are looking into the matter and will be resolved immediately.
Subsequently December 13, I was introduced to Mr. Deepak(your Regional Manager in Mumbai, and he said "the amount will be returned to you immediately."
Today is the18th of December and I have not received any solution nor my amount.of Rs.1700/-
On 16th December there was one more attempt by your service centre Om Shanti Enterprises to cheat me. I had not registered any complaint and the service engineer Mr.Sunil lands up at my place saying he has been told to service my Kent machine. This is really shocking. I am a senior citizen and this is increasing my stress levels. I feel I should registered an FIR and suit the company for cheating a senior citizen.
I request you to seriously look into the matter and investigate the cheating that is going on in this region.
Thank you.
Franklin Castellino
Cell: 982042998
