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Kenstar Insta KKI10C3P 1L Electric Kettle Image

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Rs. 1,061 (Launch price)

Kenstar

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Bangalore India
Poor quality and horrible customer service
Dec 05, 2013 10:28 PM 1990 Views

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I used Kenstar Electic Kettle (Insta model) for about 6 months and then the coil got burnt.


Gave it to Kenstar Customer Service over 6 months ago - no repair, no response, no concern!


I have followed up more than 20 times. But they just keep saying 'Kenstar is not sending the coil'. I also followed up with Kenstar Rep, who, on multiple ocassions said 'coil will be sent in a couple of days'. But nothing has happened till date.


Today, I finally told them that it has been over 6 months now and I need some action.


Nothing!!


I also said I will post poor CS experience on the internet , to which, 'OK' was the reply. They are not concerned at all with the customer's experience and pain.


Avoid Kenstar, atleast in Bangalore.


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