Nov 06, 2017 06:58 PM
22112 Views
Could see so many complaints about Kallada but still most of their buses are running full house though the charges are very high.
Here's my experience happened on 5th Nov/2017 thought of sharing, hoping that someone is seriously reviewing this and take further actions against Kallada travels.
I am a frequent weekend traveler from Thiruvananthapuram to Coimbatore & returns. Mostly I will be traveling from TVM on Friday night/midnight and back from Cbe on Sunday night/midnight in trains. if it’s a bus journey I will be choosing either kallada or Scania.
Here is the incident happened on 5th Nov/2017. I boarded the Sleeper bus(4UB) from Coimbatore at 10.45PM traveling to TVM. The bus was a KA registration, coming from Bangalore. By 1.30AM 6th Nov/2017, when we reached somewhere in Palakkad-Thrissur highway - all the passengers were requested to get down the bus as there is a new bus which will be going to TVM. We all passengers were in a deep sleep got confused and boarded a different sleeper bus registration KA 51B 3196. When we asked it was told that the original bus will not enter Kerala as they don't have permit .Funny it seems. Also we saw that was routed back to Bangalore with some new passengers going from Kerala to Bangalore.
The new bus that we boarded(KA 51B 3196) was waited for so long & started moving slowly towards Thrissur. Till that time we never realized that its front glass was broken. We don't know what has happened.
By around 3.AM(probably somewhere in Thrissur-Ernakulum highway) we all again forced to get down as the glass was broken already and also again with the same reason that its with KA registration will not go inside Kerala. There came a new bus with Kerala registration bus KL 45 H 6133, but this time with semi sleeper. Huhhh. We all passengers got shocked and shouted to drivers and cleaners( not even seems like drivers. they looking like gundas) what’s happening and why there is a change now without a sleeper. There were so many ladies, aged woman who was clueless . Imagine it all happened at 3AM in a stranded highway.
When we called the authorities(from drivers mobile) they were not even known about the issue. The drivers and helpers on the bus not even taking the responsibilities and telling the same story as there is no available - we have to move in this semi-sleeper bus sitting all the way to TVM. The person over the phone promised to provide a refund difference when we reach Vayatila, Ernakulum. Also, it was told that those who need a sleeper bus to TVM has to wait at Vayatila office at Ernakulum till morning 6AM for boarding.
Most of us have several priorities who has to reach TVM at the earliest have finally agreed to travel in the semi sleeper bus with no other option. However, we know clearly that it was a cooked up written story and we all know there is no point of arguing at 3AM in a stranded highway. No one from Vayattila office came in and asked about the issue or talked about the refund. All of us were tired as well and had a troublesome journey. Even there is no apologies / soft attitude from the drivers rather they were just rude.
This is not the one time incident as when we passengers discussing each other its happening regularly from Kallada travels. Even I had a similar incident few months before( now I could recollect & realized) when I was traveling in a semi sleeper bus from TVM 10PM towards Coimbatore- while reached somewhere in Alva we were requested to board a normal small semi-sleeper without multi-Axle & low floor facility. It was a horrible travel that day.
Finally we reached TVM by morning 10AM(originally scheduled at 6AM).
This is not just a review /complaint. as I would like to point out that we are paying 800+, 1200+ 1800+ per ticket but there is not even a good approach from Kallada being a top renowned fleet services. I don't want to stop this here, as I would request this needs to be shared maximum and made aware to many passengers.
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Sreeram.
Mob 9655581729
Traveled in Kallada from Coimbatore to TVM on 5th Nov/2017 - Seat no 4UB.