Scam alert. Review on Just Herbs

Just Herbs have to be the biggest scammers in the market right now. Please don't fall for their ads.

I ordered their Vitamin C skin brightening range (₹2, 230) and Coffee and Walnut Face scrub(₹425) from their website 2 weeks ago. I prepaid for the order so that I did not have to pay the delivery charges. Couldn't regret the decision more. As soon as I ordered the page showed ‘Order confirmed you will get your product in 4-5 days.’ It has stayed that way for the last 2 weeks. They never sent me any tracking details and there has been no update whatsoever, they neither messaged nor mailed me any delivery details. There is no way to track these orders through their website. You just hope the order will be delivered. This has to be the worst online shopping I have ever experienced.

I even tried contacting the number provided on the website, but the customer service is just non existent. They don't pick the calls, they don't call back. I tried WhatsApp, but the automated replies tell me the agent will connect with me when they are available, which btw they never are. They don't respond to mail either. What is a customer supposed to do in such a case?

When nothing seemed to work, I went on to their social media and started spamming on their comments, but they started deleting those too. It was clear from their comment section, that I am not the only one facing this problem. Isn't there anything that could be done about this? I'm so frustrated, I'm actually considering taking legal action against the company.

Please do not buy anything from them????????

Learn from my mistakes and order things from reliable brands only. It's the brands like Just Herbs that breaks the trust of the customers.

And after so many time when i get my order, you tell me what I'm supposed to with it