We activated the 599INR package valid for 84 days from the time of activation on 12th October 2021 for two different numbers. On 1st December 2021 around evening time, we received a message from Jio Network stating to retop-up as the activated plan got expired with 34 days left in the existing activated offer.
As we were shocked to receive that message from your network, we contacted the customer service center to escalate the same. We have been informed as the remaining days balance been reversed to topped-up account and we have been redirected to contact the place of top-up.
Upon visiting the place of top-up, we have been informed to contact Jio Network service provider as we are not responsible for this issue. For the past 3 days, we have been redirected by your various customer care representatives Ms.Aishwarya, Ms.Nikilina, Mr.Akshay, Mr.Elango without any proper resolution.
All of these representatives don't have enough patience to assist customers in resolving the issue. Instead, they all providing same answers that the remaining days balance in the activated offer been credited back to topped-up account and advising us to top up again to continue with the service.
When we questioned them who has given the refund request, they all are not answering for it, but repeating their answers reflecting in their computer screen. Is this a way to deal with customer-facing issues seeking for a help? We entirely depend upon your network service provider for our various usage like data options mainly for our kids online classes, calls and sms options for emergency purposes.
Due to ongoing pandemic situations and weather conditions, our way of leading life has become a challenge in many ways. In this case, we never expect such poor customer service from well-reputed network service provider Jio. Very worst service. We activated the same offer to our other mentioned Jio number and experiencing the same issues. Customer service executives are dealing customers for namesake not with assisting nature, they are ending the call while the line is placed on hold. If network provider doesn't have their all customer proper records, who else to contact for issues we are facing? Totally disappointed.
We decided to change our network service provider to other reputed responsible network service provider and surely recorded call with your representatives will be circulated to all my neighbours and friends to keep them updated about your service nature and way of treating customers.
Worst worst experience to deal with such loyal long-term customer of your network.
