Mar 18, 2018 08:30 AM
6470 Views
My recent feedback to Jet Airways
Hello Jet Airways team,
My eTicket: 5897023274071
The Jet Airways flight from YYZ to MUM and back was far beyond from all expectations and below sub-standard. Here are the details and reasons:
1) First I tried to do a web check-in from YYZ - AMS - MUM. But the website web check-in was not enabled even though I logged in within 24 hours of the flight. I tried 3 times and finally got the web check-in by calling the Jet Airways customer care from Toronto.
2) When I tried to do a web check-in from MUM - CDG - YYZ, again the website web check-in was not allowed within 24 hours of the flight! Frustrated again, I called the customer care. And to add to my frustration and irritation, the customer care person told me web check-in is NOT POSSIBLE! I asked why and he said, "You can only do that at the counter on the airport!"
3) At the airport, the Jet Airways people don't know how to align the people boarding the flight to queue up into specific zones. They keep shouting as if they are on an Indian Railways platform! Why can't they use a standard printed pamphlet like every other airline?
4) Worst of all, the food where you all think the passengers are fools! I requested a diabetic non-veg food. To my utter surprise, the so-called non-veg diabetic food served to me was JUST THE SAME as the regular non-veg gluten-free food given to the guy sitting right next to me! We checked all labels on the food. The label from the caterer delivered to Jet Airways was EXACTLY THE SAME. What you guys did was add another printed label just to match what the passenger wanted! I mean, how disgusting is that? I am quite positive that soon I am going to sue you in the court. YOUR AIRLINE SERVICE IS SUBSTANDARD, UNPROFESSIONAL AND A SHAME IN THE NAME OF AVIATION INDUSTRY
5) And the drinks! Which century are you people living in? Dewar's Red Label? Better server mineral water if you are too poor and cheap to provide even medium quality whiskey or wine!
6) Except for one flight attendant from YYZ to AMS who was very nice and helpful, the others from AMS to MUM were utterly unprofessional. They don't know how to serve, and make faces in front of you as if they were doing us all a favor! I saw a few non-Indian passengers AFRAID to ask for something because that's how bad their behavior was. Did you pick them up from a village? That is one reason why people from out of India think that our country and people suck.
Long story short, this feedback is going all over social media to let people know what a disgust Jet Airways in reality are. The rest of the world can decide whether to choose your service but I AM NEVER EVER FLYING VIA JET AIRWAYS INTERNATIONALLY EVEN IF I HAD TO PAY TWICE YOUR PRICE TO SOME OTHER AIRLINE
LASTLY, I DON'T EXPECT A SINGLE FIX OR IMPROVEMENT FROM YOU, BECAUSE I KNOW, ALL YOU CARE ABOUT IS MONEY.
SHAME ON YOU JET AIRWAYS.
