Feb 07, 2022 02:38 PM
2878 Views
(Updated Feb 07, 2022 02:39 PM)
PNR No. GT7V5B
Date of travel: 07th Feb. 2022
I keep on writing to INDIGO airlines that I am unable to get the invoice.
INDIGO customer executive replied to me that I am entering the wrong information.
I reply that I am entering the right information but still not getting the invoice and the series of emails goes on.
Instead of lengthy emails why INDIGO customer executive do not send me the Invoice in my email which was provided to the Airline at the time of booking the tickets?
Look at the lethargic manner in which INDIGO work
(a) At the time of booking there is no selection of the Free seat. INDIGO need to display the free seat. INDIGO can not take the passengers on ransom and have all the paid seats.
(b) 48 hours ago, when I tried to do web check-in, the web check-in was without the seat and the boarding pass was not issued.
(c) I am told that the email would be sent to me between 12 hours and 6 hours before the departure. INDIGO think that all passengers are free person who would be constantly checking emails sent by INDIGO? When I do the web check-in why the web check-in / Boarding pass is not issued?
(d) When INDIGO send, me the email they write that I am supposed to carry the printout or else Rs 200 would be charged. If I am travelling and it is not necessary that the passenger has access to the printer.
(e) Is this all a gimmick just to harass the passengers and ensure that the passenger does not get the printout and at the time of boarding INDIGO would charge Rs 200 extra? Instead, why don't INDIGO charge Rs 200 extra at the time of booking and do their job gracefully and be helpful to your customer?
(f) I have written 4 emails just to get the invoice. Why is the copy of the invoice not provided as provided by all the airlines?
(g) If I am facing difficulty in getting the invoice then instead of a cut and paste reply, why is your customer executive not sending the invoice?
(h) I am demanding the invoice on the same email address which is provided to you at the time of booking.
(i) How come INDIGO helpline numbers are never reachable?
All these hopeless experiences lead to the presumption that INDIGO airline is interested in grabbing more money(mere Rs 200) due to one reason or the other and INDIGO seems to be getting the pleasure to harass the passengers.
Sir, there is cut throat competition and it is high time you wake up and be responsive and be helpful to the passengers.
(a) Not offering some of the free seats at the time of booking or web check-in is nothing but "deficiency in services"
(b) Even after doing web check not issuing boarding pass is a deficiency in services.
(c) Sending web check-in email to the passenger before 6 hours of the time of departure and instructing passenger to report 3 hours before the departure time is deficiency in services.
(d) Demanding the print out of web check-in email which is sent at short notice and if the passenger fails then the airline would charge another Rs 200 as a convenience charge. Just imagine, to make the printout available to the passenger(1 page which does not cost more than 50 paisa) airline wants to charge Rs 200 extra.
In short, due to one reason or the other in lieu of seat or web check report or any other petty issue, the airline wants to grab mere Rs 200 extra and in order to get these Rs 200 extra they are putting passengers in tension and trouble!
Grossly dissatisfied.
