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IFB Washing Machine Senorita SX Image

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42%
1.66 

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IFB

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India
IFB deteriorating service rude customer handling
Mar 25, 2015 06:57 PM 11303 Views

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I own an IFB Senator washing machine and over the last year the service of the company has really deteriorated.  I have an AMC  and after having registered a complaint the franchisee service partner engineer called on  2 days and failed to turn up.


On calling the company service in charge at Bangalore on this issue and an earlier unresolved issue, he retorts( quoting exact words) " Go talk to the earlier service engineer who came to renew the AMC" and disconnects the phone.


Wonder how a company as IFB expects customer to note down the details of the service engineers who visit the customer and if customer has to follow up with a service engineer who came long ago . Is it not the company which has to check their records and solve the customer problems.


SHOCKING ATTITUDE . Am surely never again going to buy an IFB Product again.


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