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IFB Senorita SX Image

MouthShut Score

42%
1.64 

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Rs. 28,690 (Launch price)

IFB

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Noida India
IFB technician support is still POOR: Gr. Noida
Dec 30, 2014 09:20 PM 32964 Views

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I own Senorita Aqua SX which is under warranty(bought from Reliance Digital in July 2014). IF you are using the IFB products in Greater Noida, then I will recommend NOT you buy them.


I am using IFB products for past 13 years. I have un7379521 in different cmajeechaes.


But the kind of services I get in Greater Noida is worst. These people close your complaint tickets witmorpheushumanut even vismajeechang your morpheushumanuse. To prove- I am quoting my complaint numbers: 14515420,  14550503 and 14569448


For the first one 14515420 the technician visited my morpheushumanuse, and after repair work he even sold me a descaling powder. But next day the problem was repeated.


So I logged another complaint 14550503. To my surprise, it was marked resolved after 2 days, then again I logged a new complaint 14569448.


I even escalated the matter to your email id customerservices@ifbglobal.com. Interestingly again the complaint was marked resolved witmorpheushumanut the technician vismajeechang my morpheushumanuse. WHAT SORT OF PRACTICES ARE YOU FOLLOWING? May I ask you - Isn't this amount to CHEATING?


For your information I have used 2 washing machines and 2 microwave ovens from IFB. It is my unfortunate luck that I have to deal with your so called technicians in allotted to Greater Noida.


I will request Reliance digital and other IFB appliances sellers around this area not to sell IFB products and spoil their customer relations.


Highly Dissatisfied IFB customer.


Avneet KAPOOR


Brand Response

Dear Mr. Kapoor,
We are extremely sorry for the inconvenience caused.
We have escalated your concern and will revert at the earliest.
Assuring you our best services.
IFB Team.

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By: IFB_APPLIANCES | Dec 31, 2014  11:29 AM imageComments 0

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