Mar 22, 2023 05:29 PM
504 Views
I have an oldish IFB microwave convection oven, that stopped working in December 2022.
I called CUSTOMER CARE - the person who came said that the grill heater had conked off. He also recommended that the touchpad was wearing off and I should replace that as well. The touchpad, though it looked shabby, was working at that point, but I deferred to the technician's recommendation and got both parts changed.
The date was 16th Dec. Complaint no: 1010314793
The new touchpad never REALLY WORKed perfectly after that. But we could manage. Slowly, by March, the start button completely stopped working no matter where and how hard we pressed.
I called CUSTOMER CARE and complained that in less than 6 months the new part was giving problems and should therefore be replaced. They said they can register a complaint but since it was 1 month after replacement, I would have to pay for the technician's visit. I objected-if they gave me a defective part or didn't replace properly, I shouldn't have to bear the consequences.
I was asked to call the manager Neeraj Singh for a resolution. He sent a technician without asking for service charge. However, the technician said the part needed replacement and that he will report back to his office. After that Mr Neeraj has gone quiet, doesn't take my calls. After repeated messaging, said they are waiting for the part, but it's been a while and I am losing faith. I have tried to call and message him again and there is no response.
I called the CUSTOMER CARE again and now they say there is no record of the times I called in March. And now they are saying there is no warranty of parts.
This seems to be a good business for IFB. Replace with defective parts, charge visiting multiple times, make the CUSTOMERs run around. And maybe even buy the part again?
All it does is tell me that IFB CUSTOMER CARE is bad, and I should therefore not buy IFB products again. This never happened to me with LG. if they fixed something, it stayed fixed. IFB guys told me that after replacing these parts my oven would operate as good as new, and would be good for years. Now I am told there isn't even a 6-month warranty for a part? This is ridiculous. I spent 3000 Rs on the oven in Dec. For 4000 more I could have bought a new one.
I am undergoing huge inconvenience for the last 3 weeks and I can't even get the manager to respond, or the CUSTOMER CARE to take my service request unless I pay for a visit again. # experience.
The service was done by Dolphin Services, an Authoried Franchise of IFB.
