Feb 17, 2018 12:11 PM
29410 Views
My Name is Varun, I am An IT professional from Bangalore,
I am going through a very bad experience with ICICI bank.
I had to add some details to my current bank address.For this, I went to my Home branch which is Jeevan Bima Nagar branch Bangalore. From the may I help you section one executive told me that I have to submit my aadhar card to update the address, Then I explained to him that the aadhar card address belongs to my native(Kerala) and I have a rental agreement as address proof.He said rent agreement cannot be accepted as address proof, meanwhile, the operational manager came and told me that rental agreement can be accepted if it is notarized with a utility bill.And she said it can be updated in your nearby branch.
As per the guideline I paid to an advocate and got notarised my rental agreement. With this, I went to my nearby branch( Begur main road). To my wonder and disappointment, The officials in this Begur main road branch have denied my rent agreement saying registered rent agreement only can be accepted as address proof. No house owners/tenant in Bangalore will create a registered rent agreement.
Now There is no way to update my address with ICICI bank which I was holding for 6 years
These are my Question to ICICI bank
1.Why there are different rules for each employee in your bank.
Each customer executives/ managers has their own instructions to their customers hence how will you serve people?
2.what is the alternate for updating the address for people stay in a different state or city for job purpose and doesn’t have a rent agreement
3.Why Is The bank insisting registered agreement even passport application does not need a registered rent agreement?
4 How are you going to give salary account to people? Who will take such bank account if he/her has to go to their native for a checkbook or passbook?
Very bad experience with ICICI bank, I am planning to close my account which used to credit a good amount of salary each month.
