Oct 11, 2012 12:42 AM
46063 Views
I would like to narrate a story of an international private bank disputes who sells credit as like other banks .I have been the customer for this bank for around 5 years.During the initial years the bank was functioning normally .But once I got a call from customer care from iProtect which deals with securing your card in case if loose the card and anyone can swap it .The customer care called and talked me on the entire benefits of the plan and how it can help you in case ur credit card is stolen and lost.
The customer care executive talked to me 45 min explaining all the details but after speaking such a long time , I told her that there are no benefits and I would not like to go for it .But see the frustration of the executive that on the despite my acceptance of the plan , she included the plan on my credit card in the back end system.They started me charging me the cost as a premium every year for 3 consecutive year .When I called them and said how come you can charge for which I have not agreed to , they didn't listen were charging every year .in the mean, there was credit card issue came in that I have outstanding of Rs 500 in my credit acocount along with iprotect plan yearly premium.
When I know that bank make profits only from those people who dont pay their credit card payment in time , why should be I profitable to bank.Past 5 years all cheques was deposited in time and I always made sure I will not allow bank to make profit because of my negligence.
When this issue came in where I have to pay the outstanding and iprotect plan premium for the card , I decided to close the account as going forward it can lead me into trouble in my CRISIL score .i know that there are no outstanding and no plans which I opted for idecided to call customer care of the bank but the bank where not taking actions where sending statement after statements .Then after 2-3 weeks of nothing happening over the same , I decided to take this matter to COMPLIANCE OFFICER .
Many people are not aware that every bank has compliance officer who are responsible for the auditing of the operations happening in the bank. I googled to find out who is the compliance offer of the bank and this is very easy to find as every bank has it .i mailed the entire concern to the officer and strong said that if the issue is not resolved at the earliest , then for me lhe last solution is to go to Reserve Bank of India (regulatory body managing all the banks operations ).
The bank contacted the iprotect company ( which is third party company )to get this issue resolved .I got a called from iprotect saying that since I have never protested for this from past 3 years , why are you raising your concern now .That means if they are making me fool does not mean I have to be for ever and they take this gauranted for every customer.
Twist in the story came when I asked them to send me the AUDIO recording where I have said that I accepted the iprotect plan and should be included in my credit card .They really know if they have audio recording which I had with customer care executive does not proof that I have accepted the plan , they will be in soup .
Finally , they did not have any reason not to go forward against me in this issue and took back the premium cost which I have to pay .But the issue did not got settled here, because the issue got resolved with 3rd party company only , with the banl the issue was still there for outstanding payment I had in my credit card .
I wrote a strong mail to compliance officer to show me the proof of the day, date and cheque no where it got cleared beyond the due date .Again , they did not have proof for the same and I know myself very well that past 5 years I present cheque 15 days before due date .Finally , with no such proof being available at the bank , the bank has to close the account with zero outstanding ( I request for closure).
Learning for all the citizens is that in case if you have any big issue with the bank or telecom and they are giving shocking numbes in your BILL , you can always fight by contacting to the COMPLICANCE OFFIER OR OMBUDSMAN respectively , provided you are correct and honest and really know that this cant be your bill in any case .Information on the various officers for bank or state waise higher authority is freely and easily available through internet.So dont get bogged down and fight for it .
