Sep 03, 2010 02:05 AM
7690 Views
If you really want to know the best example of laziness in the universe, HSBC is the succinct example. I had enrolled for Airtel BillPay with HSBC Online Banking. Because of other issues like delayed responses though I had enrolled I never used that Biller Registration to make payments through HSBC.
Time went along and in January 2010, I converted my Airtel number to a prepaid. Now we expect that the biller alert would no longer be applicable right? We can not delete the registration and the customer care requests were to no avail too. Airtel confirms the specified account number is closed and no bills would be generated. Interestingly, HSBC kept alerting every month a bill of Rs. 0 till last month. And last month I got an email from HSBC with the subject "Biller Rejection Notification" and the reason is Account suspended/canceled.
It has taken HSBC about eight to nine months to close a biller registration. In banking realms a cheque or other instrument itself is valid only for six months. This period of eight months is more than that.
HSBC is the most untrusted bank and we should strive to avoid this at any time.
